Anecdote: Expertise location without technology
Anecdote: Expertise location without technology(via
Mathemagenic)
I think every organization with more than a few people has km issues and issues of how to find expertise within the organization. L.E. picks out the bit of the linked post on types of expertise, but I think another interesting bit of the post is on looking for expertise before you need it. I've seen good networking people do this and it's probably a skill special librarians should cultivate.