"It is perhaps no accident that one of the first case examples used is that of innovation in libraries."Cool... then later in the review:
"His discussion of products where manufacturers increasingly offer toolkits for user innovation and customization is central, and demonstrates how understanding customer/user heterogeneity leads to increased profits and client loyalty, etc. Manufacturing companies generally will not have a choice to deny customers customization toolkits for practical reasons going forward. If the products of competing firms come with toolkits to enable customization in the future, firms that do not offer these will see a migration away from their one size fits all solution to those that recognize the existence of customer need diversity. The toothpaste is out of the tube so to speak, and getting it back in will not be an option. "Incidentally, I know vonHippel's name from some of his work on Open Source Software communities (see more complete paper listing on his cv).
Christina's LIS Rant by Christina K. Pikas is licensed under a Creative Commons Attribution 3.0 United States License.
Christina Kirk Pikas
Where am I?