Re-reading Taylor '68, still a favorite
One of my favorite articles is R.S. Taylor's 1968 article on question negotiation [*]. I'm reading it again now and really looking at it closely. I actually thought to check, and DTIC has scanned the technical report that the C&RL article summarizes [**]. I always credited this article with the 4 levels of information need:
It turns out that this information appears in the lit review or background section, not in the results and conclusions. He must have gotten this from ? (wrote this part before the post that appears in the blog just before this...)
Love this quote. More to come on this article, I'm sure.
But routine automation is merely an extension of the control and warehousing functions of libraries. The work described here is an early effort to understand better the communications functions of libraries and similar types of information centers, because this is what libraries are all about. [emphasis his][*] Taylor, R. S. (1968). Question-negotiation and information seeking in libraries. College & Research Libraries, 29(3), 178-194.
[**] Taylor, R. S. (1967). Question-negotiation and information-seeking in libraries No. AD0659468). Bethlehem, PA: Center for the Information Sciences, Lehigh University. Retrieved July 28, 2007, from http://handle.dtic.mil/100.2/AD659468