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Christina's LIS Rant
Saturday, November 05, 2005
  ASIST: Lost in Translation
Lost in Translation? Applying Information Behavior Research to Information Systems Design
Tuesday, November 01, 2005, 8:30am

Sandra Hirsh, Microsoft
Comparing an example of where research and designed worked together well (or successfully?) and one where they didn’t
Slide with the roles of research in development projects from setting goals for user emotional reaction, creating scenarios, setting metrics for success, participatory design (ethnographic research), evaluating design from mock ups and prototypes

Scenario 1:  research and design don’t see eye to eye
Lead designer felt:  We need to start designing right away, we know enough about the user, we can learn what we need along the way, we don’t have time right now.
Problems:
What could have helped

Scenario 2:  did see eye to eye
Found some surprising problems in trials.  Business, design, and ? teams took research results to heart and made significant changes late in the process.  
What worked:

It’s a two way street
Designers need to be open to input from researchers, need to do the best thing for the user (not design for themselves)

Researchers need to be involved early in the process, provide grounded, timely, and actionable suggestions.

Gary Marchionini, UNC
It is a matter of tech transfer (?)

David Hendry, UW
Developing an architecture of participation for successful information sharing
IB Research
vs IS Design
Observations

IB Research
Specificity & Applicability – content appropriate, must apply to the target domains

In future work or recommendations section – not specific enough, only loosely informative and constraining
Detailed accounts are difficult to make into artifacts

In his example they were doing a study of a risk awareness tool for stds for young adults.  They created a paper mock up (tried to get a picture).  They took the paper to the street, intending to pick random passers by and take them to a local coffee shop.  Participants more comfortable participating there on the street. (this was surprising)

Told stories of who they interviewed.  Lots of usability issues.  Being involved in this test on the street allowed them to make more concrete suggestions.  Information system design can inform how we do research.  

Audience participation

Argument between GM and DH about whether theory or practice comes first (especially in one specific case)

Belkin – tenet of participatory design is continuing development or evolution of design and actually changing use.  Systems need to be designed to support this evolution and researchers need to stay involved.
 
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This is my blog on library and information science. I'm into Sci/Tech libraries, special libraries, personal information management, sci/tech scholarly comms.... My name is Christina Pikas and I'm a librarian in a physics, astronomy, math, computer science, and engineering library. I'm also a doctoral student at Maryland. Any opinions expressed here are strictly my own and do not necessarily reflect those of my employer or CLIS. You may reach me via e-mail at cpikas {at} gmail {dot} com.

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Christina Kirk Pikas

Laurel , Maryland , 20707 USA
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