sla2007: Physics Roundtable
IM Reference at Binghampton. Also on e-list.
- Went through a process from QuestionPoint in 2003, Docutek, then Trillian and Meebo Me.
- Needed something that could talk on multiple services, easy to install, multiple platforms
- Ways to handle transcripts, Trillian saves them as text
- E-mail alerts to remind staff to log in [ah-ha! We have this problem, too]
- Created a web page, had it load automatically, updated libraries reference privacy policies
- about 2 years, 400 questions, 20% repeat users
- some small technical issues
- standard online communication virtual reference issues
- were using a more formal language than when im-ing among themselves
- evaluating quality, reviewing transcripts
Q: staff pushback?
A: not on “real reference” but on getting used to the environment
Q: anyone doing this in a collaborative environment
A: several of us
Q: drop trillion for meebo?
A: no, we now do both, but we’ve found we’ve missed some meebos
Connecting the Community
Terry Hulbert, IOP
- Have had companion web sites for IOP magazines, but they’ve been updating and changing them.
- In addition to journals, etc.
- Silos of the communities, the sites are not interrelated
- better relevance, better interaction/experience, linked to other content
- standardize platforms, brand, login; accessibility
- adding PACS code indexing
- supported by advertising
- coming (among other things), mashups like an event map with photos
Interacting with Faculty
- Listserv and e-mails with interesting websites. Pat’s picks.
- AAPT collecting URLs to add to their web pages (such as one on Women in Physics).
Q: redundant with other lists?
A: these are targeted, and will be part of Compadre (physics part of NSDL)